Privacy policy

Privacy Policy

ORGANIC HOUSE Co.,Ltd. (hereinafter referred to as " our company " ), which operates A LA TABLE NATURE, places great importance on protecting our customers' important personal information. We hereby declare that we will endeavor to properly handle, manage, and maintain personal information in accordance with the following basic policy.

When acquiring, using, or providing personal information, we will specify and clearly indicate the purpose of use, and will not use the information or provide it for any other purpose.

In order to ensure the safety of personal information, we will take necessary measures and continuously improve information security. We will also supervise and instruct the subcontractors.

We will comply with laws, national guidelines, and other regulations regarding the handling of personal information.

We will respond sincerely and promptly to any complaints, inquiries, or requests for disclosure, etc., regarding personal information from customers.

 

Date of enactment: May 15 , 2024

A LA TABLE NATURE Operations Headquarters

ORGANIC HOUSE Co.,Ltd. 

President Takaaki Kono

 

 

1. Management of personal information

The Company will establish a system for the appropriate management of personal information, clarify the responsibilities of its directors and employees for handling personal information, establish internal regulations, and provide necessary education and awareness to ensure appropriate management of personal information.

 

1. Purpose of use of personal information

We use personal information only for the following purposes:

(1) Personal information of purchasers

• Operations necessary for delivering products, such as product delivery and payment
• Product support, after-sales service, and responding to inquiries and questions
• Providing information deemed useful and necessary to customers, such as information on new products, by including it with purchased products
• To analyze customer preferences, purchase history, collect opinions, and conduct surveys in order to improve services and products
• To fulfill contractual provisions when making purchases or obtaining services, and to exercise legal rights

 

(2) Personal information of members

• Information on services exclusive to members
• Information on products and services
• To collect member surveys and opinions
• Operations necessary for the delivery of products and services you have applied for

 

(3) Personal information of email newsletter subscribers

• Regular publication of e-mail newsletters

 

1. Provision of personal information to third parties

Personal information acquired by our company will not be provided or disclosed to a third party, except in the following cases:

(1) When the individual has given their prior consent or approval.

(2) When a public institution such as a government agency requests disclosure pursuant to laws and regulations.

(3) When personal information is provided or made available following business succession due to a merger or other reason, and the personal information is handled within the scope of the purpose of use prior to the succession.

 

1. Consignment of personal information

Personal information that we have acquired from customers will be entrusted to outsourcing companies to the extent necessary to achieve the purpose of use. In addition, we will require strict management of personal information through contracts, etc.

(Examples of outsourcing companies include warehouses for product delivery, delivery companies, companies that outsource order processing, credit card companies, payment companies for deferred payment, etc.)

 

1. Inquiries regarding personal information and deletion of member information

We will respond sincerely and promptly to any inquiries, requests for disclosure, correction, suspension of use, etc. regarding your personal information.

In addition, if you request that your membership information be deleted, we will respond promptly.

 

Information desk

Iwatsuki Nihonbashi Bldg. 7F,

4-15-11 Nihonbashi Honcho, Chuo-ku,

Tokyo

103-0023 Japan

A LA TABLE NATURE Operations Headquarters

ORGANIC HOUSE Co.,Ltd.

E-mail: info@alatable-nature.com

TEL: 0120-137-922 (Weekdays 10:00-17:00)